Refund policy

For Belur Origin – Farm Origin Foods, I recommend a clear policy suitable for packaged food products in India. You can paste this into your Shopify Refund Policy page:

Refund & Return Policy

At Belur Origin™ – Farm Origin Foods, we take great care in packing and delivering our products in fresh and good condition. Because we sell food and consumable products, returns are handled with food-safety and hygiene considerations.

Returns

Due to the nature of food products, we generally do not accept returns or exchanges once an order has been delivered, unless the product received is:

• Damaged or leaking during transit
• Incorrect compared with the product ordered
• Defective or unfit for use when received
• Missing from the delivered order

Report a Problem

If there is an issue with your order, please contact us within 48 hours of delivery.

Please provide your order number, description of the issue, and clear photographs/video of the product, packaging, shipping label, and damage. Please keep the original packaging until the issue is resolved.

Refund or Replacement

After reviewing the claim, if it is approved, we may offer a replacement or refund, depending on the circumstances.

Approved refunds will be processed to the original payment method. Processing time may vary depending on the bank or payment provider.

Order Cancellation

Orders may be cancelled before they have been packed or dispatched. Once an order has been shipped, cancellation may not be possible.

Non-Returnable Products

We cannot accept returns for products that have been opened, used, consumed, altered, or damaged after delivery, except where the product itself was defective or damaged when received.

This policy does not limit any rights or remedies available to customers under applicable Indian consumer law.

Belur Origin™
Farm Origin Foods
From Our Farm to Your Home